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Chatters FAQ

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Make sure you are opted in to email and/or SMS communications to receive the latest updates about the Chatters Rewards Program, member promotions, new products, and more!

How do I stay up to date on member benefits and offers?

Chatters Rewards

What exactly are Beauty Services?

Do I need to make an appointment or can I just walk in?

How can I prepare for my Lash Lift or Brow Lamination Beauty Service Appointment?

What hygiene standards and safety regulations does Chatters have in place for Beauty Services?

What is the Chatters refund policy in regard to Beauty Services?

I have never had a Brow Lamination service before, what should I expect?

What is the aftercare for a Brow Lamination Service?

Are there any reasons why I would not be eligible for a Brow Lamination Service?

Can I wear makeup over my brows if I have had a Brow Lamination Service?

What exactly is a Lash Lift and Tint?

Is there any risk of causing damage to my lashes by having this service completed?

How long do the results of a Lash Lift and Tint service last?

What are the aftercare instructions for a Lash Lift and Tint service?

What if I have sensitive eyes?

I am wondering if I should get a Waxing service or a Threading service - what are the differences?

If I have sensitive and/or acne prone skin, which service would be the best option for me?

How long should the results of a Waxing or Threading service last?

Is a Waxing or Threading service more painful?

What is the price of ear piercing at Chatters?

What type of earings are available at Chatters?

Are Chatters ear piercing technicians professionally trained?

What’s the difference between Pro Pierce Aftercare Ear Solution and the 3-Week Accelerated Formula?

Beauty Services

Can I edit my profile on my member account online?

Can I earn bonus points?

Can I transfer or share my points with someone else’s loyalty member account?

Can I use rewards with other discounts or promotions?

Can my points go into a negative balance?

Do I get a reward on my birthday?

Do points expire?

How do I join Chatters Rewards?

How are points earned?

How do I redeem points?

How can I check my point balance?

How will I be notified about my birthday offer?

Is there a minimum spend to redeem?

What if I sign up in-store when I make a purchase but don’t complete my member account online?

What are the redemption values and point level needed?

What happens to my points if I return an item that I used a reward redemption on?

What if my points didn’t show up?

What happens to my points if I return an item that earned points?

Who can join?

Can I deactivate my account?

How is my information protected in the loyalty program?

How do I find out the balance of my gift card?

What is Green Circle and why is there is a $3.00 charge in salon on services?

General

Do Chatters gift cards ever expire?

What denominations do Chatters Gift Cards come in?

How do I check the balance on my Chatters Gift Card?

If I purchase a Gift Card online can this be used in any Chatters location?

Can Chatters Gift Cards purchased in salon be used online as well?

What happens if I lose a Chatters Gift Card or it is Stolen?

Can I purchase a E-Gift Card and have it sent to someone?

Can Chatters Gift Cards be refunded if I no longer want the card?

If an item I purchased with a Gift Card needs to be returned, how will the return be processed?

Is there an option to reload my Chatters Gift Card?

Is there a PIN required to make a purchase with my Chatters E Gift Card?

Can I split a purchase between a gift card and a credit card?

Gift Cards

Do I need to book ahead or do you accept walk-ins?

How can I book my appointment?

How many times a week should I wash my hair?

How many weeks can you go between haircuts?

How can I find out how much it will cost to get my hair colored and/or cut?

What Hair Services does Chatters offer?

What is the difference between a balayage and an ombre and highlights?

What is included in the price of a haircut and it is different if I just get a trim?

Why are there different levels of stylists and why are their prices different?

I coloured my hair at home and don’t like the result. What should I do?

Hair Services

What is Klarna?

How does it work?

What payment methods are accepted?

Are there late fees?

Can I pay before the due date?

What happens if I don't pay for my purchase?

Does Klarna affect my credit score?

Can I return a Klarna purchase?

How do I exchange an item bought with Klarna? (What if I return or cancel my order?)

What happens to my statement when I've returned the goods?

Will I still be charged if my order is cancelled?

My statement is incorrect. What should I do?

I have not received my order. What happens to my statement?

There's something wrong with my order. Do I still need to pay for it?

Has Klarna received my payment?

My email address is not correct. How can I change it?

What are the conditions to sign up?

We're always here to help!

Klarna

Are the prices for services available online?

Why are all of your prices “starting at”?

Online Salon Service Booking

How can I cancel or adjust my order?

Why does my billing address have to match my credit card’s registered address to process an order?

How do I stay up to date on member benefits and offers?Updated 2 months ago