How can I cancel or adjust my order?

Our security systems and fraud analysis programs are set up to only approve orders that have the same billing address and registered address as the credit card that was used. This means, if your order has different billing information than what match

Our security systems and fraud analysis programs are set up to only approve orders that have the same billing address and registered address as the credit card that was used. This means, if your order has different billing information than what matches your credit card&#x2019;s statements, it will not be approved and your order will not be processed.

Why does my billing address have to match my credit card’s registered address to process an order?

Yes, these orders can be returned through our online store only. Online orders paid for with Klarna & Paypal are not eligible for return in any of our Chatters Hair Salon locations. Klarna & PayPal options are not available in our hair salons.

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Can I return an online order paid through Klarna or PayPal?

Email: customerservice@chatters.ca
SMS/Text: 1-587-507-8788

Texting our team is the best way to get a quick response to your inquiry!

Chatters FAQ

Online Shopping

Black Friday & Cyber Monday

How do I find out the balance of my gift card?

What is Green Circle and why is there is a $3.00 charge in salon on services?

General

Are the prices for services available online?

Why are all of your prices “starting at”?

Online Salon Service Booking

Why should you buy a ceramic flat iron?

I can't find my favorite product anymore, can you help me?

Products

How can I find out how much it will cost to get my hair colored and/or cut?

Do I need to book ahead or do you accept walk-ins?

I coloured my hair at home and don’t like the result. What should I do?

What is the difference between a balayage and an ombre and highlights?

What is included in the price of a haircut and it is different if I just get a trim?

Why are there different levels of stylists and why are their prices different?

How can I book my appointment?

How many times a week should I wash my hair?

How many weeks can you go between haircuts?

Services

Do Chatters gift cards ever expire?

What denominations do Chatters Gift Cards come in?

How do I check the balance on my Chatters Gift Card?

If I purchase a Gift Card online can this be used in any Chatters location?

Can Chatters Gift Cards purchased in salon be used online as well?

What happens if I lose a Chatters Gift Card or it is Stolen?

Can I purchase a E-Gift Card and have it sent to someone?

Can Chatters Gift Cards be refunded if I no longer want the card?

If an item I purchased with a Gift Card needs to be returned, how will the return be processed?

Is there an option to reload my Chatters Gift Card?

Is there a PIN required to make a purchase with my Chatters E Gift Card?

Gift Cards