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Chatters FAQ

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Make sure you are opted in to email and/or SMS communications to receive the latest updates about the Chatters Rewards Program, member promotions, new products, and more!

How do I stay up to date on member benefits and offers?

Chatters Rewards

Can I edit my profile on my member account online?

Can I earn bonus points?

Can I transfer or share my points with someone else’s loyalty member account?

Can I use rewards with other discounts or promotions?

Can my points go into a negative balance?

Do I get a reward on my birthday?

Do points expire?

How do I join Chatters Rewards?

How are points earned?

How do I redeem points?

How can I check my point balance?

How will I be notified about my birthday offer?

Is there a minimum spend to redeem?

What if I sign up in-store when I make a purchase but don’t complete my member account online?

What are the redemption values and point level needed?

What happens to my points if I return an item that I used a reward redemption on?

What if my points didn’t show up?

What happens to my points if I return an item that earned points?

Who can join?

Can I deactivate my account?

How is my information protected in the loyalty program?

How do I find out the balance of my gift card?

What is Green Circle and why is there is a $3.00 charge in salon on services?

General

Do Chatters gift cards ever expire?

What denominations do Chatters Gift Cards come in?

How do I check the balance on my Chatters Gift Card?

If I purchase a Gift Card online can this be used in any Chatters location?

Can Chatters Gift Cards purchased in salon be used online as well?

What happens if I lose a Chatters Gift Card or it is Stolen?

Can I purchase a E-Gift Card and have it sent to someone?

Can Chatters Gift Cards be refunded if I no longer want the card?

If an item I purchased with a Gift Card needs to be returned, how will the return be processed?

Is there an option to reload my Chatters Gift Card?

Is there a PIN required to make a purchase with my Chatters E Gift Card?

Gift Cards

What is Klarna?

How does it work?

What payment methods are accepted?

Are there late fees?

Can I pay before the due date?

What happens if I don't pay for my purchase?

Does Klarna affect my credit score?

Can I return a Klarna purchase?

How do I exchange an item bought with Klarna? (What if I return or cancel my order?)

What happens to my statement when I've returned the goods?

Will I still be charged if my order is cancelled?

My statement is incorrect. What should I do?

I have not received my order. What happens to my statement?

There's something wrong with my order. Do I still need to pay for it?

Has Klarna received my payment?

My email address is not correct. How can I change it?

What are the conditions to sign up?

We're always here to help!

Klarna

Are the prices for services available online?

Why are all of your prices “starting at”?

Online Salon Service Booking

How can I cancel or adjust my order?

Why does my billing address have to match my credit card’s registered address to process an order?

Can I return an online order paid through Klarna or PayPal?

Online Shopping

Why should you buy a ceramic flat iron?

I can't find my favorite product anymore, can you help me?

Products

How can I find out how much it will cost to get my hair colored and/or cut?

Do I need to book ahead or do you accept walk-ins?

I coloured my hair at home and don’t like the result. What should I do?

What is the difference between a balayage and an ombre and highlights?

What is included in the price of a haircut and it is different if I just get a trim?

How do I stay up to date on member benefits and offers?Updated 3 hours ago