Chatters FAQ

<p>Don&#x2019;t see your question here? You can reach Klarna&apos;s <a tabindex="0" href="https://www.klarna.com/ca/customer-service/" id="isPasted">customer service</a> anytime or by downloading the <a tabindex="0" href="https://www.klarna.com/ca/klarna-app/">Klarna app</a>. See full Canadian <a tabindex="0" href="https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_ca/paylaterin4">Terms and Conditions here</a>. See full Quebec <a href="https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_ca/paylaterin4_quebec">Terms and Conditions here</a>.</p>

Don’t see your question here? You can reach Klarna's customer service anytime or by downloading the Klarna app. See full Canadian Terms and Conditions here. See full Quebec Terms and Conditions here.

We're always here to help!

Klarna

Black Friday & Cyber Monday

How do I find out the balance of my gift card?

What is Green Circle and why is there is a $3.00 charge in salon on services?

General

How can I cancel or adjust my order?

Why does my billing address have to match my credit card’s registered address to process an order?

Can I return an online order paid through Klarna or PayPal?

Online Shopping

Are the prices for services available online?

Why are all of your prices “starting at”?

Online Salon Service Booking

Why should you buy a ceramic flat iron?

I can't find my favorite product anymore, can you help me?

Products

How can I find out how much it will cost to get my hair colored and/or cut?

Do I need to book ahead or do you accept walk-ins?

I coloured my hair at home and don’t like the result. What should I do?

What is the difference between a balayage and an ombre and highlights?

What is included in the price of a haircut and it is different if I just get a trim?

Why are there different levels of stylists and why are their prices different?

How can I book my appointment?

How many times a week should I wash my hair?

How many weeks can you go between haircuts?

Services

Do Chatters gift cards ever expire?

What denominations do Chatters Gift Cards come in?

How do I check the balance on my Chatters Gift Card?

If I purchase a Gift Card online can this be used in any Chatters location?

Can Chatters Gift Cards purchased in salon be used online as well?

What happens if I lose a Chatters Gift Card or it is Stolen?

Can I purchase a E-Gift Card and have it sent to someone?

Can Chatters Gift Cards be refunded if I no longer want the card?

If an item I purchased with a Gift Card needs to be returned, how will the return be processed?

Is there an option to reload my Chatters Gift Card?

Is there a PIN required to make a purchase with my Chatters E Gift Card?

Gift Cards

What is Klarna?

How does it work?

What payment methods are accepted?

Are there late fees?

Can I pay before the due date?

What happens if I don't pay for my purchase?

Does Klarna affect my credit score?

Can I return a Klarna purchase?

How do I exchange an item bought with Klarna? (What if I return or cancel my order?)

We're always here to help!Updated a day ago